Case Details Case Details Case Details Case Details
Enhancing Customer Experience in Retail
Challenge:
Bright Retail Solutions, a leading retailer with a global presence, was facing challenges in engaging customers and driving sales across their online platform. Despite having a wide array of products, the client struggled with delivering personalized shopping experiences that could keep customers engaged and increase conversion rates.
Solution:
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The Impact
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Increase in Sales
Personalized suggestions boosted sales by 25%
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Higher Satisfaction
Improved shopping experiences boosted satisfaction scores
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Rise in Repeat Purchases
Customers returned more often, with repeat purchases up by 20%
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Lower Bounce Rate
Relevant recommendations reduced bounce rates by 30%
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Increase Order Value
Customers added more items to their carts, raising AOV by 35%
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Increased conversions
Mobile shopping conversions grew by 60%
Tech Stack
Result
The AI recommendation engine boosted Bright Retail Solutions’ sales by 25% and increased customer satisfaction by 15% within six months.
Repeat purchases also rose by 20%, highlighting AI’s impact on customer engagement and business growth.
The AI recommendation engine developed by aiNexa has truly transformed our customer experience. Our customers are more engaged, and we've seen a noticeable increase in sales. The level of personalization we can now offer is a game-changer for our business.
Sarah L.
— Head of Digital Marketing, Bright Retail Solutions
